R2M2 Solutions came online in 2015 with the goal to combine point of sale (POS), marketing and management, online reservations, in-house reservations, and retail sales all into one application. This, of course, didn’t happen overnight. The team of three co-founders has embraced a slow-to-market strategy utilizing omnichannel payments in their application, a solution that was built in collaboration with North sales engineers and integration specialists for maximum customer satisfaction.

Starting out with chip-and-pin hardware, the team knew that it had to evolve quickly to keep up with payments technology and industry trends, such as contactless payments, the major digital wallets (Google Pay, Apple Pay, and Samsung Pay), and other preferred payments.

R2M2 was operating from a WordPress site and needed to add ecommerce payments. Merchants expect to be able to accept payments online, using payment options such as debit and credit cards as well as digital wallets, so North provided a WooCommerce plugin for WordPress sites to allow the processing of ecommerce transactions and refunds. This was then paired with a retail integration powered by Ingenico POS terminals for a complete omnichannel payments solution. For businesses that need recurring billing as part of their payments system, the Recurring Billing API could be used as an alternative to accept online payments for subscriptions or memberships.

This allowed R2M2’s platform to really be a one-stop shop: ecommerce and in-person transactions, combined with a POS application that offers barcode scanning and inventory control. Merchants never have to leave the app that R2M2 built, creating a frictionless payment experience. In addition to that achievement, the integration set the company up for its next adventure: payment profiles.

The advanced integration directly into EPX — North’s in-house processor — via North Developer means that R2M2 can implement payment profiles so that merchants are able to store cards securely, process balances due, and make refunds.

The introduction of payment profiles will help lead the way into new market ventures for R2M2, namely the spa and hot spring sector, in which people aren’t just making lodging reservations and purchasing retail items, but are also reserving time slots, buying tickets, and booking services in real time.

Because of this, the company is looking toward RFID/NFC integrations for wristbands and keycards — both literally and figuratively opening up new doors for what’s to come to provide customers with the most seamless experience.