Results
100+ Clients and Growing
Once restaurants start using our application, they don't want to leave because they would need to find another seven or eight apps to accomplish everything that we do: order processing, checkout, inventory, and order delivery all within our integrated application.
Founder and CEO iPos Point of Sale
Overview
Now, the company is hungry for its future goals and has a plan to adapt its payments technology to satiate the demand.
Setting the Table
The goal of iPosOS is to be everything a restaurant needs — in one spot.
“Once you plug this in, your business can run,” explained Rajakariar, who has set out to bridge the technology gap that exists between restaurants and the apps they use, all while meeting customer demands and, of course, gathering data to better serve everyone.
The features are noticeably more efficient for everyone from kitchen staff, to servers, to the customers, as both front- and back-end logistics are supercharged for an optimal experience from beginning to end.
Online ordering? You got it. Delivery? Of course. Reservations, event planning tools, online waitlists, and gift cards are all at the restaurant-goer’s fingertips. And, for the staff? Back-of-house modules, real-time inventory management, tip pooling, and interactive table diagrams — not to mention facial recognition to log in, and a marketing module to help with promotions — all seek to make one of the most hectic industries just a little more palatable.
But, of course, this high-functioning application wasn’t always at the top of the food chain.
“At the beginning, though, if you were to go back to 2019, I would tell you it was a nightmare,” said Rajakariar as he explained the detailed requirements the company had for the payments system necessary to handle the ins and outs of a point of sale that is actually an entire operating system.
Order Up
Starting off with North’s Ingenico Semi-Integrated API and later switching to the MagTek iOS SDK with the Custom Pay API, iPos needed specialized development from North in order to eliminate some quirks that came along with having so much functionality in one space, from credit card payment processing to tracking inventory and table management. But it was that back-and-forth partnership that solidified the North experience for Rajakariar and his team.
“That’s a very rare commodity. [The team leader] follows up and makes sure everything’s working. That assistance? It goes a long way.” In addition to the customer service response rate, the speed of the integrations was also quick — something that’s necessary for the 100+ clients and the heavy onboarding that comes along with them, not to mention the plans for growth.
Next Season’s Menu
As a nonprofit company with no investors and no partners, the success of the app is paramount — if restaurants don’t use it, the company doesn’t make money. But, even as a free app with no gateway fee, no month-to-month agreement, and no cancellation fee, Rajakariar isn’t worried.
“Once restaurants start using our application, they don't want to leave because they would need to find another seven or eight apps to accomplish everything that we do: order processing, checkout, inventory, and order delivery all within our integrated application.”
And, moving forward, the goal is to make server life even less hectic, by aiming to eliminate some tech issues that those in the industry know all too well — such as when a card reader disconnects or the receipt printer goes offline.
With the goal to move from the MagTek iDynamo 6 to the eDynamo, iPos aims to give its restaurant POS system all-Bluetooth capability, allowing the payments portion of the dining experience to have even more stability. This, in tandem with working to make the app function completely offline, are some of the small but mighty features that the company is cooking up as it sets its sights on a 500-client target of quick-serve and full-service restaurants.
A hearty goal, to be sure, but Rajakariar has the secret ingredient: his team.
“Currently, with North, the payment integration is a piece of cake.”
